Wednesday, 6 May 2009

MBNA Complaint

I've been a member of MBNA for a few years, with no problems. The past few months my statements have been arriving later and later in the mail. I called their service line and they "claim" my statements are sent out the day after my monthly statement closes. I would believe this once, but not four months in a row.
For example, my February statement "closed" on Feb 1, was claimed to be sent on Feb 2 (although the statements have no postmark so you can't really tell), and arrived Feb 17. My statment was due on Feb 21. If you look at a calendar you'll see I have two business days to mail in my check. I've never been late on a payment and believe they are trying to *make* me late by delaying my statements. I switched to a pay online service, and hopefully they will not "delay" my automatic payments there. Don't trust MBNA.

http://www.my3cents.com/showReview.cgi?id=12370

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